Everything you need
to know before
setting sail.
Everything that matters, sorted before you reach the harbour. So that on the day, all you have to do is enjoy it.
We want the experience to begin before you even step on board.
From the meeting point to what you'll find on board, everything is designed so you arrive with complete clarity and enjoy every moment from the start.
Departing from Puerto Colón
All trips depart exclusively from Puerto Colón. We'll send you the exact location and access details ahead of your experience day.
Everything arranged in advance
Our aim is for you to have nothing to worry about except showing up and enjoying yourself. Everything important is sorted well before the day of departure.
Direct and personal attention
If you have any questions before the trip, don't hesitate to get in touch. No question is too small when it comes to making sure everything goes perfectly.
Everything you need to simply step on board and enjoy.
All our experiences include the essentials from the very start. No surprises, no hidden costs.
Professional crew
A merchant navy captain and crew member on board for every trip, without exception.
Fuel
All fuel needed for the entire trip is included in the price.
Drinks
Water, soft drinks, beer and wine — all selected to complement the experience.
Tapas-style food
Carefully prepared nibbles to enjoy on board. And if you fancy something a little more special, we have an extras menu.
Snorkel and paddle surf
Equipment included, covered by the corresponding active tourism licences.
(Snorkel: TA-4-0026315.37 · Paddle Surf: TA-4-0026315.19)
Insurance
The vessel and all activities are fully insured, so you can relax and enjoy the trip with complete peace of mind.
Want to take the on-board experience up a notch?
Some trips call for it. This one certainly looks like one of them. If you have something in mind, let us know in advance and we'll sort it out. No fixed menu, no limits.
How to request it
In advance and via WhatsApp. Everything is subject to availability — but we'll do our best to make sure nothing is missing.
Small details that make a big difference.
You don't need to bring much, but it's worth coming prepared so you can enjoy every moment in comfort from the start.
- Comfortable clothing suitable for being on board
- A hat or cap to protect yourself from the sun
- Sun cream
- Swimwear — nobody has ever regretted bringing it.
- Sunglasses
- A light layer, especially for afternoon departures
A tip
Pack light but pack smart. Everything on board is set up for your comfort. If you have any specific questions before the trip, drop us a message and we'll point you in the right direction.
A clear and straightforward process,
no unnecessary steps.
From your first message to the day of departure, we want everything to be simple, clear and free of surprises.
Check availability
Drop us a message with your date, the number of people and the experience you're interested in. We'll confirm availability and answer any questions you may have.
Booking confirmation
Your booking is confirmed once payment or the agreed deposit has been received. We'll make this clear to you in every case.
Pre-departure information
Before the day of your trip we'll send you the meeting point, recommended arrival time and any useful details to make sure everything goes smoothly.
Time to enjoy
Arrive a few minutes early and leave the rest to us. We'll take care of everything else.
Any questions before booking?
Get in touch with no obligation. We'll give you an honest steer so you can choose the experience that suits you best.
Cancellations and changes
If weather conditions aren't suitable, we'll offer to reschedule at no extra cost. Check the full conditions when booking.
Ways to get in touch
You can reach us by WhatsApp, email or through the contact form. We'll get back to you as soon as possible.
Safety and the quality of the experience always come first.
We work at sea, and that means adapting to the conditions each day brings. Our goal isn't simply to go out — it's to make sure the experience is genuinely enjoyable and safe.
When conditions aren't right, we make decisions based on professional judgement. Always with you in mind.
Pre-departure assessment
Before every trip we assess sea conditions and the weather forecast. If everything looks good, we set sail. If not, we'll let you know as early as possible.
Rescheduling at no extra cost
If conditions aren't suitable, we'll offer to reschedule at no additional cost. We want you to enjoy the experience in the best possible conditions.
Captain's decision
The final call always rests with the captain. His professional judgement is the best guarantee that every trip is safe, comfortable and enjoyable.
We want you to come on board with everything clear and no doubts in mind.
If you need to sort out any details before the trip, get in touch with no obligation. And if you're still deciding which experience suits you best, we're happy to help you figure that out too.
Booking any experience implies acceptance of our reservation conditions, cancellation policy and liability limitations, in accordance with Spanish law and the active tourism regulations of the Canary Islands.
Please read the full document before booking.
Terms and conditionsVULCANOCEAN charter
Private experiences at sea, designed to explore Tenerife in a different way.
Puerto Colón · Tenerife
+34 639 869 575
info@vulcanooceancharter.com
© VULCANOCEAN charter · All rights reserved